Store Policies & Agreements
Terms of Sales and Agreements
Please be advised that by placing an order on our website you are agreeing to these terms of sale and are bound to all policies stated below.
-Custom Items-
All custom items are FINAL SALE
Items deemed as Custom:
Any and All Items requiring any of the following:
scent, color, label, modified ingredients, hand sewn items,
any and all signs or designs.
Custom Items are final sale no returns, refunds, or exchanges no exceptions.
If you are unhappy with any of your purchased products please contact us on our contact us page.
-Custom Items Lead Time-
Please expect a 48 hour lead time for custom candles and body products before it will be shipped. For hand sewn items or signs the lead time is (5 business days from date of purchase) before it will be shipped. Please know we work hard to provide you with the best quality and custom items need extra time to be created.
All custom candles need 2 full weeks to cure before they can be burned.
-Invoicing-
You have (7 days) to pay an invoice before your order is canceled no exceptions.
It is the customer's responsibility to pay invoices on time we will not continue to reach out for nonpayment.
-Non Responsive Customer Policy-
You have (7 days) to pay an invoice no exceptions!
If you have placed an order and become Non-Responsive your account will be flagged and you will no longer be able to place any future orders with our company.
If you have placed an order with us and need your item shipped after the initial order has been submitted
We will send a separate invoice for shipping via the email you provided on your customer profile.
*Please be sure you are using a good email on your account as we will attempt to contact you and send shipping information via the email you have submitted to us.
You will receive 3 separate invoices before we flag your account
as Non-Responsive.
(1) The Initial Invoice,
(2) The Reminder Invoice,
(3) The Final Notice Invoice
You will have 24 hours to pay after the Final Notice has been sent.
We are not a collections company and will not continue to contact you for payment.
If we still have not heard from you after the (7th) day, your account will be flagged as Non- Responsive, your initial paid product order and all connected orders for shipping will be canceled, and you will forfeit any and all funds paid to us previous to the separate shipping invoice.
*No Refund will be issued to you for your product(s).
We work very hard to provide you with the highest quality products, fast shipping times, and outstanding customer service.
We hold our customers accountable to make payments on time.
-Updating Your Customer Account-
If you need to change your contact email, phone number, mailing or billing address, or any contact information please send us a message on the
contact us page linked on the top of the website and we can help you.
To change your password please use the forgot my password tab under the login. If you are still not able to recover your password use the contact us page and we will reach out to you via the phone number that you previously provided on your customer account.
Please Note:
For security reasons before we will change or edit any contact information we will require you to provide your profile information, and specific questions will be asked to identify you to be sure it is you changing your account. Your privacy and safety is important to us and we will never give out your private information.
-Shipping-
Any non custom order(s) placed before (10am PST) Monday-Wednesday will be shipped
the next business day via UPS unless it is a holiday.
Any order(s) Placed After (10am PST) Friday-Sunday will be held for Monday shipping.
*During the Hotter Summer Months
Candles and whipped butter products are more susceptible to
melting in transit and being damaged.
Due to the California heat during Summertime temperatures can reach up to 108f and will melt your Candle(s) / Body Product(s) potentially causing leakage and damaging your other products if packaged together.
We make it a point to protect your products from melting and getting damaged in transit.
Therefore we change our shipping days to
(Monday-Wednesday)
-For Candles & Body Products Only-
to avoid them being held in hot trucks over the weekend.
We understand that you want your products to arrive quickly but due to extreme weather conditions sometimes it just not possible to get them there without damage if we ship out Thursday - Saturday.
To avoid your order being held up in transit place your order on a Weekend
It will be sure to ship on a Monday.
Thank you for understanding this policy.
-Disclaimer-
EllRose Eclectic LLC, Their Owners, and Employees are not responsible for misuse of our products once sold to a consumer. We add warning labels on our products for your safety. Please be advised should you at any time choose to ignore the safety warnings you agree to take full responsibility for any reactions or damage caused by our products.
All Orders placed on this website are legally bound by all the above Terms and Policies.
There are no exemptions to our Policies.
All Products on our website are (unless otherwise specified)
Product of EllRose Eclectic LLC
Hand Poured or Hand Crafted and Packaged in
USA, Palmdale California, 93551
